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Home > Shipping and Returns
 

Shipping and Returns

Shipping Discounts:
Shipping discounts offered as a promotion through this website or as a promotion with an offer code are limited. Over-sized surcharges still apply to some over-sized stuff because Karate Joe can’t drive the truck all the way to your house.  All shipping promotions advertised are based on Ground delivery services within the continental United States unless otherwise stated in the promotion details.

General Shipping:
Karate Joe can ship by UPS to the United States, see international shipping below. I process order every hour between 6:45 a.m. and 7:45 p.m.   If you order online before 1:45 p.m.CST, Monday through Friday, your order will ship the same day unless we experience some sorta strange weather phenomenon or some such.

Orders placed Friday after 1:45 pm CST will ship the following Monday, including express orders. Shipping days do not include weekends or holidays because that’s Karate Joe’s favorite time to work out.


Additional Shipping Charges:

Some of this stuff is kinda big so we need to add $15.00 to regular shipping charges for each Heavy Bag, Wavemaster®, BOB, Versaflex.   There’s some other big stuff like a Wing Chun Dummy that will cost about $50 extra.  Those details are noted on the individual product pages.  Also, my wife told me to add $5 to the total order for an order with a Bo staff, a Sword or Shinais because they are so long. Sorry folks  - she’s also my accountant.

International Shipping:

INTERNATIONAL ORDERS

 

Karate Joe's has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

 

WHICH COUNTRIES DO YOU SHIP TO?


International shipping is currently available WORLDWIDE from Karate Joe's. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

 

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

 

All inquiries regarding your international order should be directed to International Checkout at:

 

EMAIL:             support@internationalcheckout.com.

 

PHONE:            USA Phone: +001.310.601.8196

USA and Canada: +1.866.682.0641

UK Phone: +44.20.8133.2436

Australia Phone: +61.28003.4685

Denmark Phone: +45.36.950312

Sweden Phone: +46.4069.35779

Hong Kong Phone: +852.8175.6057

Japan Phone: +81.50.5534.6826

Finland Phone: +358.(02)3619.0437

Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017

Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408

All Others: +001.310.601.8196

 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 
 
Shipping to APO/AFO
Karate Joe is a big supporter of Military folks- in fact I used to serve my country too!  I can ship to APO/FPO addresses via US Post Parcel Post. Parcel Post does not ship items over 70 lbs though – sorry folks. Please use the international check out button to process your oder.

Shipping Tracking Information:
If
you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information. Or login to your online account and review your orders place online.

Shipping Addresses:
Shipping information cannot be changed once your order has been submitted. Sorry for any inconvenience, but I’ve got some fancy computer so we process orders very quickly and I figure that most of the time this fast processing time works in your favor.

Shipping Tables:

The shipping charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery. Please contact us for shipments to Guam, and Virgin Islands.

Order Value
(U.S.$)*

UPS
United States excluding CAN, AK, HI.
AK, HI, please call
855-806-5623 to place your order.

APO/FPO
Call 855-806-5623 to place order.

Transit Time

1-5 business days


Up to $49.99

$9.75


$50.00-$74.99

$11.75


$75.00-$99.99

$13.75


$100.00-$149.99

$16.75


$150.00-$199.99

$19.75


$200.00 and up

9.50%


 

U.S. Oversized Package Charges**:

  • Swords, Bokkens, Shinais, add $5.00
  • Bos add $8.00
  • Wavemasters®, BOB®, Versaflex add $20.00
  • 40lb Heavy Bag, 50lb UFC® Grappling Dummy add $15.00
  • 70lb Heavy Bag, 70lb UFC® Grappling Dummy add $20.00
  • 100lb Heavy Bag, 100lb UFC® Grappling Dummy add $25.00
  • 130lb UFC® Grappling Dummy add $50.00
  • Muay Thai Heavy Bag add $50.00
  • Puzzle Mats Call for quote

Taxes: Oklahoma residents add 8%.


Outside Continental U.S or Canada: Email
customerservice@karatejoes.com for shipping estimates on all international orders. Customer is responsible for payment of duties and /or taxes on all international orders.

*One-day and two-day delivery is also available. Ask your agent for details. Carrier fuel surcharges are in addition to listed shipping costs. Due to fluctuating gasoline charges, shipping rates are subject to change without notice.

**Oversized package charges are in addition to regular shipping charges. Residents of Alaska or Hawaii email customersupport@karatejoes.com
to order oversized items.


Returns Policy:
New items (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase, there is a 15% restocking charge; after 60 days, goods can not be accepted. No returns are accepted on custom items or clearance items.

To return any merchandise, you just need to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.

A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges.

Returns Address:

U.S. customers should send returns to:

KarateJoes.com
Customer Returns
1705 National BLVD
OKC, OK 73110

Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.

Books and DVD:

Due to vendor requirements, books and DVD cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased book or DVD, it can be exchanged for the same title.


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